Refund policy
At ZAVORA SHOES, we are committed to providing a straightforward and reliable shopping experience. Please review the following policy before placing your order.
Return Eligibility
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, in accordance with applicable UK consumer protection legislation.
To qualify for a return:
- The item must be unused and in its original condition.
- All original packaging should be included.
- Proof of purchase must accompany your request.
For hygiene and safety reasons, certain products may not be eligible for return.
Requesting a Return
To begin the return process, please contact our customer support team at:
Once your request has been reviewed, we will provide detailed return instructions. Items returned without prior authorisation may not be accepted.
Refund Process
Returned products will be inspected once received.
If the return meets the conditions outlined in this policy, your refund will be processed to the original payment method within 5 to 10 business days. The exact timing may depend on your payment provider.
Return Shipping Costs
Unless the returned item is faulty, damaged or incorrectly supplied, customers are responsible for the cost of return shipping.
Faulty, Damaged or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery and include photographs showing the issue.
Where appropriate, we will arrange either a replacement or a full refund at no additional cost.
Delayed Refunds
If you have not received your refund after the expected processing period, we recommend first contacting your bank or payment provider.
Should you require further assistance, our support team will be happy to help.
Contact Information
For any enquiries regarding returns or refunds, please contact:
ZAVORA SHOES
Website: https://zavorashoes.store
Email: support@zavorashoes.store